Using human-centered design to strengthen primary health care

In Satara, PATH is applying a human-centered design (HCD) approach to redesign the health care system by removing barriers that hinder the utilization of primary health care services, both from the perspective of demand and supply.

Our HCD approach includes:

  • Behavioral barrier assessment: We delve into the behavioral dynamics affecting the utilization of PHC services and redesign care-seekers' pathways to facilitate better access and engagement.
  • Redesigning PHC services for women: Our efforts are directed towards restructuring PHC services to minimize the number of touch points required for women to access care, thereby facilitating early detection of health conditions among women.
  • Culturally appropriate community-centered solutions: We facilitated the formation of patient support groups tailored to the cultural context, aimed at improving medical treatment adherence for chronic conditions and enhancing awareness about health conditions within the community.

Publication date: April 2024

Available materials

    1. Using a human-centered design lens to increase uptake of PHC services and redesign referral pathways 1.9 MB PDF
    2. Enabling Ayushman Arogya Mandirs as hubs of comprehensive primary health care 5.8 MB PDF
    3. A model for reducing health care touchpoints and increasing early detection of health conditions among women in India 2.9 MB PDF
    4. Patient support group: an innovation process to reduce the rural access gap 1.7 MB PDF
    5. Guidance document for implementing patient support groups 3.4 MB PDF
    6. Patiet support group facilitation guide for community health officers 3.7 MB PDF