This document reports on 2003 Outlook and RHO reader evaluations, which included surveys, focus group discussions, and key-informant interviews. The report discusses evaluation methods and results, compares results to a 1997 Outlook reader survey and a 1999 RHO user survey, and outlines recommendations and outcomes. Appendices include a copy of the surveys and responses, key-informant questionnaire, focus group discussion guide, and sample pages of Outlook's design, pre- and post-evaluation.